If you want to exclude Out-Of-Office (OOO) replies from your campaign data, we provide two methods to achieve this. These automatic responses often don't provide actionable insight and can skew your campaign statistics.
Method 1: From the Master Inbox
Navigate to the Master Inbox: This is the primary location for all incoming email responses.
Filter for OOO Replies: Use the lead category filter to show only OOO replies. This will allow you to manage these specific responses easily.
Ignore the Reply: Click on the three dots menu icon at the top right of the screen. From the drop-down menu, select "Ignore the Reply". This will remove the selected OOO replies from your campaign data.
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Method 2: From Campaign Settings
Login to Your Account: Enter your account credentials to access the campaign dashboard.
Navigate to Email Campaigns: Here you'll see a list of all your campaigns.
Edit the Campaign: Click on the campaign where you want to ignore the OOO replies. From the menu that appears, select "Edit Campaign" > "Campaign Settings".
Access Intelligent AI Lead Categorisation: Within "Campaign Settings" > "General", scroll down until you see "Intelligent AI Lead Categorisation".
Ignore OOO Replies: Select the option for "Out Of Office". Then, check the box for "Ignore the auto-categorized OOO reply from the reply %".
Save Your Changes: Click on "Save" to update your campaign settings.
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Note: If you want to reintegrate OOO replies back into the sequence at a later time, you have the option to do so with a delay. This can be useful if you're dealing with holiday seasons or extended leave periods where OOO replies may be more common.