To ensure Smartlead provides its services, Smartlead may engage and use sub-processors with access to certain Utility Data. This table provides important information about the identity, location and the role of each sub-processor used to operate Smartlead.
Subprocessor: Amazon Web Services
Utility: Data processed through Smartlead is sent to the service mentioned.
Purpose of processing: Baseline infrastructure for hosting, processing and storage.
Location: USA
Links for Information: DPA, Compliance, GDPR
Subprocessor: Cloudflare
Utility: Data processed through Smartlead is sent to the service mentioned.
Purpose of processing: DNS management, whitelabelling control and DDoS protection.
Location: USA
Links for Information: Privacy Policy, GDPR
Subprocessor: Stripe
Utility: A platform for online payment processing for internet businesses.
Purpose of processing: Subscription and customer payment processing.
Location: USA
Links for Information: Privacy Policy, GDPR, DPA
Subprocessor: ClickUp
Utility: A project and issue tracking / visual collaboration platform.
Purpose of processing: Project management, bug resolution, feature release management, and internal team communication.
Location: USA
Links for Information: Privacy Policy, DPA
Subprocessor: Slack
Utility: A communication platform that unifies team collaboration with real-time messaging, archiving, and search.
Purpose of processing: Notification and internal team communication.
Location: USA
Links for Information: Privacy Policy, GDPR
Subprocessor: Sendgrid
Utility: A cloud-based email delivery service.
Purpose of processing: Transactional emails for notifications.
Location: USA
Links for Information: Privacy Policy, GDPR
Subprocessor: Gleap
Utility: Customer support software.
Purpose of processing: Customer conversations, support and roadmapping.
Location: Austria
Links for Information: Privacy Policy, DPA
Subprocessor: New Relic
Utility: Application performance monitoring and infrastructure visibility.
Purpose of processing: Observability, error tracking, and reliability monitoring.
Location: USA
Links for Information: Privacy Policy, DPA, GDPR
Subprocessor: Datadog
Utility: Infrastructure monitoring, log management, and observability platform.
Purpose of processing: Observability, error tracking, and reliability monitoring for Smartlead infrastructure.
Location: USA
Links for Information: Privacy Policy, DPA
Subprocessor: OpenAI
Utility: Provides generative AI (NLP and GPT-like models).
Purpose of processing: Automating content creation, classifying email responses, and enhancing AI-driven functionality.
Location: USA
Links for Information: Privacy Policy, DPA, GDPR
Subprocessor: Anthropic
Utility: Provides alternative AI models for generating and processing text.
Purpose of processing: Real-time insights and operations within Smartlead's AI systems.
Location: USA
Links for Information: Privacy Policy, DPA
Subprocessor: ElevenLabs
Utility: AI voice generation and text-to-speech platform.
Purpose of processing: Generating and processing voice audio for Smartlead's voice calling functionality.
Location: USA
Links for Information: Privacy Policy, DPA
Subprocessor: Telnyx
Utility: Voice and messaging communications platform.
Purpose of processing: Routing and connecting voice calls for Smartlead's calling functionality.
Location: USA
Links for Information: Privacy Policy, DPA
Subprocessor: Retool
Utility: Used for building internal admin dashboards.
Purpose of processing: Internal tool building for operations and support functions.
Location: USA
Links for Information: Privacy Policy, DPA
Subprocessor: Zapier
Utility: Workflow automation platform connecting Smartlead with external apps.
Purpose of processing: Automating repetitive tasks between Smartlead and integrated services.
Location: USA
Links for Information: Privacy Policy, DPA
Subprocessor: PostHog
Utility: Product analytics and event tracking.
Purpose of processing: Tracking user interactions to improve platform experience.
Location: USA
Links for Information: Privacy Policy, DPA
Subprocessor: Linear
Utility: Project and issue tracking software.
Purpose of processing: Managing internal product and engineering workflows.
Location: USA
Links for Information: Privacy Policy, DPA
Subprocessor: ClickHouse
Utility: High-performance analytical database.
Purpose of processing: Querying and analyzing platform event data for performance and insights.
Location: USA
Links for Information: Privacy Policy, DPA
Subprocessor: ElasticSearch
Utility: Search and analytics engine.
Purpose of processing: Powering search functionalities and data indexing.
Location: USA
Links for Information: Privacy Policy, DPA
Subprocessor: Redis Cloud
Utility: Managed in-memory data store used for caching and session/token management.
Purpose of processing: Caching and temporary storage of application data, including OAuth session data.
Location: USA
Links for Information: Privacy Policy, DPA
Subprocessor: PeerDB
Utility: Data replication between databases.
Purpose of processing: Syncing and transferring data securely across Smartlead systems.
Location: USA
Links for Information: Privacy Policy, DPA, GDPR
Subprocessor: Customer.io
Utility: Customer engagement and email automation platform.
Purpose of processing: Sending triggered messages, onboarding emails, and engagement campaigns.
Location: USA
Links for Information: Privacy Policy, DPA, GDPR
Subprocessor: Chameleon
Utility: In-app user guidance and onboarding platform.
Purpose of processing: Delivering interactive walkthroughs and product tours.
Location: USA
Links for Information: Privacy Policy, DPA, GDPR
Subprocessor: BulkEmailChecker
Utility: Email verification and validation service.
Purpose of processing: Verifying lead emails to maintain sender reputation and deliverability.
Location: USA
Links for Information: Privacy Policy
Subprocessor: LeadMagic
Utility: Enrichment and lead data provider.
Purpose of processing: Enriching leads and prospect data used in campaigns.
Location: USA
Links for Information: Privacy Policy
Subprocessor: Anymailfinder
Utility: Email address discovery service.
Purpose of processing: Finding verified business emails for outreach campaigns.
Location: UK
Links for Information: Privacy Policy, GDPR
Subprocessor: Unwrap (Apollo API)
Utility: Prospecting and lead enrichment API.
Purpose of processing: Enriching contact data and syncing with Smartlead CRM.
Location: USA
Links for Information: Privacy Policy
Subprocessor: PayPal
Utility: Payment processing platform.
Purpose of processing: Handling subscription and customer payments securely.
Location: USA
Links for Information: Privacy Policy, DPA
Subprocessor: Dragonfly Cloud
Utility: Managed in-memory data store (Redis-compatible), used for caching and session/token management.
Purpose of processing: Caching and temporary storage of application data.
Location: Israel (DragonflyDB Ltd., HQ) — data hosted in the cloud region you provision
Links for Information: Privacy Policy, DPA
