All the email exchanges with a particular lead are available in an email thread in Smartlead’s master inbox.
To view threaded replies, log in to Smartlead with your credentials.
Select “Master Inbox” from the primary menu on the left side of your screen.
Upon clicking “Master Inbox,” you'll be directed to the default Inbox tab. Here, all responses from your email campaigns are organized and readily accessible.
Refer to the accompanying screenshot for guidance:
Click on the lead whose email conversation you want to see in a thread.
Next, go to the left arrow symbol, as shown in the below image.
A dialog box to create an email will appear on the screen following your action.
Click on the three dots at the bottom left of the dialog box to see the entire conversation in a thread, as shown in the above image.
Following this action, the entire email conversation will be displayed as a thread.
How to Thread a Sent Email?
In case the lead hasn’t replied to an email, the user can still go ahead and create a thread to their sent message.
To thread a sent email, go to the Master Inbox.
Click on the “Sent” tab on the sidebar of the master inbox.
Next, click on the reply “arrow” symbol to one of your own messages.
Your emails will be sent in the same thread for the lead.