---
title: "Threaded Replies"
description: "What are Threaded Replies and how does it work?"
url: https://helpcenter.smartlead.ai/en/articles/176-threaded-replies
collection: "Unified Master Inbox"
updated: 2026-11-05
language: en
---

# Threaded Replies

What are Threaded Replies and how does it work?

All the email exchanges with a particular lead are available in an email thread in Smartlead’s master inbox.   
  
To view threaded replies, log in to Smartlead with your credentials. 

-   Select “Master Inbox” from the primary menu on the left side of your screen.
    
-   Upon clicking “Master Inbox,” you'll be directed to the default Inbox tab. Here, all responses from your email campaigns are organized and readily accessible.
    
-   Refer to the accompanying screenshot for guidance:
    

![](https://lh7-us.googleusercontent.com/CVef8z045HmPmSelSU5IZtOAAp8E-n1MsgSRW_zmEITpxAwJmBJqy1zA1L94tFGvHFjpmkJBsuS5mvZefXtejERAaNT2QFO-NMHdb242p85QFm-OnxE_cin6VrQp31yM4KeZFje9C9_4ogZmnff9Etk)

-   Click on the lead whose email conversation you want to see in a thread. 
    
-   Next, go to the left arrow symbol, as shown in the below image. 
    

![](https://lh7-us.googleusercontent.com/7wpaOvB2jrN7BNcL-O2Ay18RGbV_dnEEwXFxQeE8E0Pkn3FUhDBHvedgG5c7jKL_h9t-UPXWwjTXRnOOCXcA_jM1aI_w8Zy9NqBI068ucfgAosMzbIW19nxV5xb6rQPQi0JqBTfIP4BAkhAkrNgryjQ)

-   A dialog box to create an email will appear on the screen following your action.
    

![](https://lh7-us.googleusercontent.com/cq-7WPzHdbWCZKGjcP44_0M2Bo1cWHz3vn6vgqorWMckd_xuWPkLy8_SvcUfVlbXHHhgyLXHdEOYa4_kZVa_8ImV8EencgD2OzmFId6e22-yDUeMgJoecYxli-gA3MpiVb72cdvzhIsUu3W4kWb-mx4)

-   Click on the three dots at the bottom left of the dialog box to see the entire conversation in a thread, as shown in the above image.
    

-   Following this action, the entire email conversation will be displayed as a thread. 
    

### How to Thread a Sent Email?

In case the lead hasn’t replied to an email, the user can still go ahead and create a thread to their sent message. 

-   To thread a sent email, go to the Master Inbox. 
    
-   Click on the “Sent” tab on the sidebar of the master inbox. 
    
-   Next, click on the reply “arrow” symbol to one of your own messages. 
    

Your emails will be sent in the same thread for the lead.