---
title: "How to use AI to create replies from Master inbox?"
description: "Reply from Master inbox using AI"
url: https://helpcenter.smartlead.ai/en/articles/189-how-to-use-ai-to-create-replies-from-master-inbox
collection: "Unified Master Inbox"
updated: 2026-09-27
language: en
---

# How to use AI to create replies from Master inbox?

Reply from Master inbox using AI

You can now manage to send replies using AI straight from the master inbox.

-   Navigate to the Master Inbox
    
-   Select the Lead that you want to send a reply to using the AI.
    
    ![](https://staticfiles.gleap.io/ghelparticle/y5WGQlMkeQQxwV9udmEFChlnrlWhvNsjCa8O03DA7NldhHhsY4pqn9Lj2zExn7qi3f4LN0S8k5T.png)
-   Click on Reply for the lead.
    
    ![](https://staticfiles.gleap.io/ghelparticle/FWjSsvXyKbRJ7g4egLvz9WHBdOhvpcPZCyTNgEXFCGEvsiYqw348JNKBcJYdfLUfe1NjZC6jXS5.png)
-   You will see an option to generate a reply using AI.
    
-   Click on Generate Reply.
    
    ![](https://staticfiles.gleap.io/ghelparticle/sBS8G2RkJSV8PtKXFdgvelPl4xYImuCjVRzyBxrsCUxZeXBeiFeVlFIuigyV3Ovl4nmW0KRNMDa.png)
-   Write a prompt as per your needs for the AI to Generate a relevant reply.
    
-   Define a system prompt that you want the AI to adopt, such as a "formal cold email inbox manager". This helps in creating context-specific emails.
    
-   Select the desired tone of your email from the following options:
    
    -   Professional
        
    -   Lazy
        
    -   Formal
        
    -   Informal
        
    -   Enthusiastic
        
    -   Cautious
        
    -   Neutral
        
-   Choose from various GPT models, with ChatGPT-4 Turbo being the most recent and advanced option.
    
-   Adjust the creativity level of the AI response:
    
    -   Very Creative
        
    -   Somewhat Creative
        
    -   Not Creative
        
    
    ![](https://staticfiles.gleap.io/ghelparticle/w4dmseUsWsShG23TKhryAoIDm5Nq1EzIWlzYfC5RgtCkaeKeIBdscYYw7N4On9j17RJz9DwP7oC.png)
-   Click on Generate
    

![](https://staticfiles.gleap.io/ghelparticle/m80PWvz5rNXQwAWmJ4LHDupoQEKNtuJy9ROpaL3OkzoCE9UDguIeuyoNXmah4aRRZ6bTnzQsLzJ.png)

-   The AI response will be generated and you can choose to copy or insert the response directly.
    

![](https://staticfiles.gleap.io/ghelparticle/02bHwDtML3mR7du1znkR8eVcGDjQ5gxqEH8AKPnbprdY7RyyAgka25dW1IA91g8IvuJfCZjGtJF.png)

-   After you click on Insert, you can see the lead's response being inserted into the email.
    
-   Click on Send Now to send the reply to the lead from the Master inbox.
    
    ![](https://staticfiles.gleap.io/ghelparticle/iBpEUZIHSqms6f95BcHiv7tLu3U3UtDeIeqIndJeWdcRZz3O3L5AVeWuFJzwIu5bIGpnBFPTna1.png)
    
      
      
    You also have the option to choose from a list of saved Templates and Pick a template from the list of templates that are shared in the community.
    
-   To use a saved template, just click on saved templates
    
    ![](https://staticfiles.gleap.io/ghelparticle/5A3wsKV8Wzk0rMsiZhCjPpBpFEBx29UwBJhNTHS3MAnvbHlTZq9HB1fY2apJ4BAvFksXAptzCFN.png)
    
-   You will see the list of saved templates.
    
-   Pick and choose the template that you think is relevant for the lead.
    
    ![](https://staticfiles.gleap.io/ghelparticle/FdJ0AdCebZKtDhWXjmNhwkcLcUftuwYPZhTbUNPJ88sOdasfvU2tgraNnpsby9sFdkUIIsTP7EO.png)
    
-   Click on generate
    
    ![](https://staticfiles.gleap.io/ghelparticle/rQUgUOS330P3JT6IRtZcBbJXXfkftTdPdslwIXUftU8Rh8E19nqdwV70isOx4iH9huLlCaKjXPz.png)
    
-   You can insert the email content for the lead.
    
    ![](https://staticfiles.gleap.io/ghelparticle/fXpIeNQtFE6biZeZRI47f36PYxLvY5cOfRSjJZ8wzpAXS8JD8W0M3zYrFnQuh6iPVH64dvjsoWH.png)
    
-   These saved templates will help you save a lot of time instead of writing the prompt every time when you draft a response using AI.
    
    Please feel free to watch [**YouTube Video**](https://www.youtube.com/watch?v=exlSqZJJNkw) for a detailed explanation.  
    
    **Note**: Ensure your GPT 4 key is entered in the settings section of your profile to access this feature.