At Smartlead, we prioritize your satisfaction and aim to provide a seamless experience. Our refund policies are designed to be clear and straightforward, ensuring you feel confident in your purchase decisions.
Refund Policy Overview
We strive to ensure you are satisfied with our services. If you encounter any issues or are not satisfied, we are here to assist. Here’s what you need to know about our refund policies:
New Subscription Refund Policy
For new customers, we offer a 7-day refund guarantee from the date of payment. If you're not completely satisfied within the first 7 days, you can request a full refund.
Subscription Renewals Refund Policy
You can request a refund within 3 days of your subscription renewal, but only for the most recent renewal. To get a refund, you must not have used the product during those three days and must have a valid reason.
We can't refund you if your subscription was renewed more than 3 days ago.
Please note:
We send an email reminder before your subscription auto-renews.
Reasons that qualify for the Refund:
System Outages or Downtime: If the service experienced significant and prolonged downtime or outages that impacted the customer's ability to use the product as intended.
Billing Errors: If there was a mistake in billing, such as being charged multiple times or for an incorrect plan.
Early Cancellation: If the customer cancels the subscription within a specified grace period after renewal (e.g., within 3 days of renewal), they may qualify for a refund.
Reasons that don’t qualify for the Refund:
Invalid reasons: The product is not up to the mark, new to cold emailing, not getting desired results.
Customer-Side Technical Issues: email account suspended, low open rates, etc
Third-Party Services: Dissatisfaction with integrated third-party services.
Personal Reasons: A refund was requested for personal, non-product-related reasons.
Subscription Upgrades Refund Policy
If you decide to upgrade your subscription, Stripe will charge you on a pro-rata basis for the new plan. That payment won't be eligible for a refund, but if you change your mind and want to return to your previous plan, you can downgrade to the previous plan. Stripe will add the unused time of your payment as a credit balance to your account, which will be automatically reduced in your next payments.
What happens once the refund is approved?
Once approved, your refund will be reflected within 3-5 working days. Contact us via live chat if you need more help with a refund. We're always here to assist!
NOTE: When you subscribe to any of the paid subscriptions, your subscription will auto-renew with each billing cycle. If you do not wish to renew your subscription, make sure you cancel your subscription before the renewal date.