1. What is the SmartSenders feature?
SmartSenders allows you to purchase domains and email accounts directly through Smartlead’s marketplace from different ESPs, streamlining the setup of email infrastructure with pre-vetted vendors and automated SPF, DKIM, and DMARC configurations.
2. Which Domain Vendor is felicitating the purchase?
Smartlead hosts the domain buying process using Namecheap API.
3. Can I use the purchased email accounts immediately after purchase?
Typically, the setup takes 24 to 48 hours to complete due to technical setup and email configuration, after which the accounts are ready for use.
4. What are the vendor-specific limits for accounts or domains?
Limits vary by vendor, such as the number of mailboxes per domain or sending limits. These details are displayed during the setup process itself.
5. What happens when a user cancels?
Your mailboxes subscription will be auto debited till you decide to delete the account. Currently, we do not offer a cancellation or pause feature.
So, if you delete an account, it will be effective immediately, the account will be removed and you won’t be able to use it further. For example, even if you delete the email halfway through a month (i.e., 16th day of the month) it will be charged for the entire month and will be cancelled from the following month.
6. What is the billing model for domains and mailboxes?
Domains are billed annually, while mailboxes are billed monthly.
7. Can I delete unused mailboxes to avoid monthly charges?
Yes, you can delete mailboxes at any time, and billing for those accounts will stop from the next cycle. Remember, once you delete a mailbox, it will stop working effectively immediately, irrespective of your remaining subscription days.
8. What happens if I forget to renew a domain?
If a domain is not renewed, your email accounts associated with it will become inactive, which could affect your campaigns. It’s advisable to set up auto-renewals.
9. Can I add new domains or mailboxes later?
Yes, you can purchase additional domains or mailboxes at any time through the Email Accounts section on your Smartlead dashboard. Read more about how to do it, here.
10. Can I switch vendors after purchasing a domain or mailbox?
You cannot switch vendors for active domains, but you can purchase additional domains from a different vendor.
11. What if a vendor I previously used is no longer available?
In case a vendor is discontinued, you can select a new vendor for future purchases without affecting your existing setup.
12. How do I configure my email accounts for sending and receiving emails?
Smartlead automates the configuration with SPF, DKIM, and DMARC records to ensure your emails are properly authenticated and deliverable.
13. Do I still need to warm up my email accounts?
Yes, mailboxes you purchase are standard SMTP and IMAP mailboxes hosted on new dedicated IP addresses with no prior sender history, so you must warm up your accounts to establish sender reputation before launching your outreach campaign to ensure high deliverability.
14. How do I resolve DNS or MX record setup issues?
Reach out to our chat support. We’ll look into the issue and offer a quick resolution.
15. Can I recover a deleted domain or mailbox?
Domains and mailboxes cannot be restored after deletion. You will need to purchase them again if required.
16. What happens when the sending limit is hit?
When the sending limit for an account is reached, no more emails will be sent until the limit resets. You can either wait for the daily reset or add more mailboxes to distribute your sending volume across multiple accounts for better scalability and deliverability.
17. How many users do you keep in a workspace? Are they under a single tenant or separate tenants?
We keep each domain in its own workspace to reduce risks and improve email deliverability. Even if multiple users are linked to a domain, the workspace functions independently with its own setup. This way, email operations stay secure and isolated, ensuring smoother performance.
18. What are the IP addresses of the workspaces?
The IP address of each workspace is associated with the Google MX record being used, which points to Google's services. The origin will generally resolve to Mountain View, California, United States.
19. What TLDs are available for purchase through SmartSender?
We support most Top-Level Domains (TLDs). However, we recommend using “.com” domains for outreach campaigns, as they tend to perform better and are more widely trusted by recipients and spam filters.
20. How many domains are set up in one workspace?
We set up one domain per workspace.
21. Where are my DNS records managed?
All DNS records are managed using Cloudflare because they are the best for DNS propagation.
22. How do I contact support if my domain or mailbox isn’t activated?
Contact Smartlead's support team through chat assistance. We will look into the issue and offer a quick resolution. You can also reach out to us via email at [email protected].
23. Can I transfer my domains and mailboxes bought through SmartSenders out of Smartlead?
Note that domains and mailboxes bought through SmartSenders can’t be transferred and used outside of Smartlead.
24. How are you able to get Outlook & Gmail inboxes at such a lower price than retail?
We negotiated with the vendors for our users to make inboxes affordable and accessible for all.
25. Does using these inboxes pose any increased deliverability risk for Smartlead?
No these inboxes won't pose any deliverability risk for Smartlead.
26. What is the pricing structures for SmartSenders?
Google (InboxAutomate): $15 per domain per year + $4 per inbox per month (no minimum order required).
Outlook (InfraInbox): $15 per domain per year + $1 per inbox per month, with a minimum order of 2 domains and 50 mailboxes per domain.
SMTP (Mailreef): $19 per domain per year + $3.99 per mailbox per month, with a minimum order of 15 domains and 5 mailboxes per domain (total minimum of 75 mailboxes).
27. Can I assign different names to mailboxes before purchasing them?
Yes! you can now assign multiple first and last names to mailboxes before finalizing your purchase. This feature allows you to:
Select multiple first and last names for mailboxes.
Assign different names to different domains.
Ensure all domains have at least one assigned persona before proceeding.
Edit and review assigned names before completing the order.
This update provides greater flexibility and control, reducing the need for post-purchase name changes and streamlining mailbox assignments. You can manage this directly in the Email Accounts section under SmartSenders before making a purchase.
#Google Workspace - InboxAutomate
1. What is the Domain and Mailbox Purchase Limit for Google Workspace?
You need to place an order with a minimum of 1 domain and 1 inbox. The maximum number of domains per order is 20 and 18 mailboxes for each domain.
2. What steps are covered in the setup?
We handle the entire setup, including DNS management, purchasing domains, adding inboxes to Smartlead, and configuring warm-up settings.
3. What DNS records do you manage for Google and Outlook?
GOOGLE :
DNS TYPE
DNS HOSTNAME
DNS BODY
MX
@
TXT (DMARC)
_dmarc
v=DMARC1; p=quarantine; rua=mailto:[email protected]
TXT (SPF)
@
v=spf1 include:_spf.google.com ~all
TXT (Verification)
@
google-site-verification=_J5rr7DuFGzhFpDMPYus_jd1MBWFZx7cMx-0svL7kHA
TXT (DKIM)
google._domainkey
v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCDQ2DKprZJ50wm5dKc5qB9LJHgse03D+jRrVyeH/l3sUt+950hQiAr5LB1RqGblqd3fHUJHUEECGy2KnHLtlDiOk2aQx51G77k+YFg5Xp/3QGWiBq3b80FJpn1LWEkUjvPLvwe7sOSScb1lnmCaeeLID4o9Jpb8TB2ZVkL4901lQIDAQAB
4. What DNS records do you add for custom tracking in SmartLead?
DNS TYPE
DNS HOSTNAME
DNS BODY
CNAME
smart
open.sleadtrack.com
5. What is the use of the DMARC record?
DMARC is a security policy that helps receiving email servers identify and prevent email spoofing, improving email deliverability, and protecting your domain's reputation.
6. How do you redirect domains?
We redirect domains using Cloudflare page rules and add an A record to activate the redirection.
7. Which method do you use to add the inboxes to the sequencer?
We use the Google OAuth method for connecting the email accounts with smartlead.
8. Why don’t you use SMTP for adding Google accounts?
Google deprecated SMTP as a less secure method. OAuth offers a more secure and optimized way to connect Google accounts.
9. What warm-up settings do you recommend for email sending?
Sending Limit: 15-25 emails/day
Time Gap Between Emails: Minimum 15 minutes
Warm-up Emails: 20-30/day
Reply Rate: 65-75%
Daily Ramp-up: 2-4 emails/day
10. How can I remove a domain from Google Workspace?
Refer to this Google support article for step-by-step instructions.
11. How do I recover a Google Workspace domain if I can’t access the workspace?
You can recover your domain by filling out this recovery form.
12. What DKIM authentication encryption do you use?
We use 2048-bit DKIM encryption for domain validation and security.
13. Will the profile photo be visible to email recipients?
Yes, the profile photo will be visible to recipients.
14. How do you ensure the profile photo is visible to recipients?
We configure visibility settings in both the workspace and individual inboxes to ensure the profile photo is public.
15. How is the profile picture set up?
The profile picture is configured through the Google Workspace.
16. What is the preferred size for the profile picture?
The recommended size for the profile picture is 64x64 pixels.
17. Where is the IP of my email accounts located?
All IP addresses are from Google’s North American servers.
18. How can I log in to my GSuite account?
We advise against logging into the accounts, as mismatches between the setup IP address and your login location can trigger Google security measures, leading to account lockouts.
19. How do I reconnect accounts after encountering a 550 error (sending limit exceeded)?
Wait for a cool-down period of 48-72 hours before reconnecting the accounts to resume sending.
20. What SPF record is set for GSuite?
The SPF record we set as per GSuite policy is:
v=spf1 include:_spf.google.com ~all
21. What MX record is used for GSuite email accounts?
The MX record is set to as per google’s recommendation:
smtp.google.com
22. What DMARC policy is used for these accounts?
The DMARC policy used as per the best practices is:
v=DMARC1; p=quarantine; rua=mailto:”email”
#Microsoft Outlook - InfraInbox
1. What is Infrainbox?
Infrainbox are custom Outlook inboxes made specifically for cold emailing. We do this by creating 50 inboxes per domain and sending incredibly low volume 2 emails maximum per inbox. We’ve seen that by sending a really low volume of emails per inbox you can still reliably land in the inbox even if the domain has a lot of inboxes.
2. Do you set up DKIM, SPF, DMARC?
Yes! Infrainbox takes care of the entire setup for you, including configuring DKIM, DMARC, SPF, creating inbox accounts, linking domains, and generating email username permutations.
3. How many emails can I send per day?
With 100 inboxes, you can send 2 emails per day per inbox. This means your daily sending volume can be up to 200 emails across all inboxes.
4. How do you ensure high deliverability?
Infrainbox’s infrastructure ensures that your email deliverability remains high by isolating each domain on a unique admin panel. We also use mobile proxies, aged cookie browsers, and advanced anti-detection software to prevent cross-contamination with other emailers and maintain the integrity of your campaigns.
5. What settings should I use for Infrainbox inboxes?
For Outlook Mailboxes by Infrainbox, please warmup your inboxes for 14 days. You can use your normal warmup settings or Smartleads recommended warmup settings. Once warmed up, each inbox can send 10-15 emails per day and can ramp up to 20 emails per day. We caution you from sending beyond 20 emails per day per inbox or you may negatively impact your inbox and domain health.
General Settings: Once the 14 days are done of letting your domain age, We recommend sending 1 email per day across your 100 inboxes and then after 1 week ramping that up to 2 emails per day.
Campaign Settings:
Use plain text to boost deliverability
Spintax your campaigns
Don’t track opens or link clicks
Don’t use MX Matching
6. Can I delete individual mailboxes?
For Outlook, you can’t delete individual mailboxes, instead you have to delete the entire order.
7. Are there any deliverability rules or concerns for using these types of inboxes?
It's recommended to send 2-3 emails per mailbox per day for optimum deliverability.
#SMTP - Mailreef
1. What is Mailreef?
Mailreef is an email provider designed for cold email outreach, being optimized to quickly setup domains and mailboxes so you can get started with outreach campaigns faster, without having to deal with sending limits, DNS, shared IP’s, or time consuming setup processes for multiple mailboxes and sender domains.
2. What are the differences between Mailreef and Google/Microsoft mailboxes?
The primary difference between Mailreef and Google/Microsoft mailboxes is that Mailreef only provides users with dedicated IP/custom infrastructure to ensure the highest possible success rate for cold email campaigns. Whereas, Google/Microsoft's shared IP addresses group thousands of users who are unfamiliar with one another under a single server, all sharing the same inherited server reputation, so one bad sender can ruin the deliverability of everyone else on that server.
Mailreef gives you complete control over your sending activities, with no artificial restrictions from your email provider.
3. What is the difference between buying Mailreef from Smartlead vs going directly to Mailreef?
The primary difference between purchasing Mailreef through Smartlead and directly from Mailreef is that you are not required to participate in an onboarding call with us in order to access Mailreef's services, and you save approximately $40/month when purchasing Mailreef through Smartlead.
Purchasing Mailreef directly allows you to bring over your own existing domains for outreach, as well as give you more direct control over your sending limits and the ability to gradually ramp up your mailbox count, as opposed to having to buy all 75 mailboxes at once through Smartlead.
4. Do I need to warm up Mailreef mailboxes?
Yes, Mailreef mailboxes are standard SMTP and IMAP mailboxes hosted on brand new dedicated IP addresses with no prior sender history, so their sender reputation must be established prior to launching your outreach campaign to ensure high deliverability.
5. Does Mailreef Accounts have sending limits?
Mailreef mailboxes with Smartlead are limited to 20 cold emails and 20 warm emails per day.
6. Can I use my own domain with Mailreef?
When purchasing Mailreef through Smartlead, you cannot bring over any existing sender domains. By purchasing Mailreef directly, you will be able to transfer an unlimited number of domains to our service or purchase as many fully configured sender domains as you want through their platform.
7. Can I Use Custom Tracking Domains With Mailreef Mailboxes?
Yes you can! Mailreef mailboxes can be configured with a custom tracking domain, and we strongly recommend using them for consistent deliverability.
10. How many emails should I send per day with Mailreef mailboxes?
We suggest you to maintain a low, consistent sending volume with volume spread across multiple mailboxes and domains as opposed to overly loading any single domain/mailbox with sending volumes higher than 20 cold + 20 warm email sends per mailbox, per day.
11. What happens if my server gets burned?
In the rare event that you experience poor deliverability rates due to a burned server infrastructure, Mailreef can replace your server infrastructure.
12. What is the recommended warmup settings?
Warmup every email account and always keep them warming. For every cold email sent, send one warming email - so maintain a 1:1 ratio. You should warm up your domains and mailboxes for a minimum of 14 days before sending any cold email. Warming up for 30+ days is even better!
13. Ideal sending volume for Mailreef accounts?
When a mailbox is fully warmed, you should be doing 20 cold emails and 20 warming emails per day. You should also space these emails out evenly apart - sending high volumes in short bursts typically causes issues regardless of the email provider (Mailreef, Google, Outlook, etc...)
14. Are we assigned dedicated IPs per order?
Mailreef assigns you a dedicated server to your Smartlead order. Please note that you are solely responsible for the reputation of this server - no one else has access to your IP and server. Should anything go awry, we'll review its reputation and determine if a replacement is appropriate. If you need additional servers, please reach out to me and we'll evaluate the possibility of expanding your infrastructure. The lower the volume on the server the better your deliverability will be in theory.
15. Recommended best practices for Mailreef accounts
Unsubscribe Links: Always include unsubscribe links in your emails. Phrases like "reply to opt-out" often lead to more spam reports than a straightforward unsubscribe link. This rule is crucial to follow.
Spintax/AI Content: Spam filters know when you're sending the same email repeatedly - changing only the 'first name' doesn’t count as variation anymore. You need to use heavy spintax or AI driven personalization to introduce as many variations as possible into your email template. Sending identical emails repeatedly will lead to a gradual decrease in open rates; spintax/AI prevents this decline and give you consistently high open rates.
B2B Emails Only: Avoid sending to personal email addresses such as @gmail.com, @yahoo.com, @hotmail.com, @msn.com, etc. Focus on reaching out to professional domains relevant to their respective businesses.
Follow Ups: We suggest sending 1 initial email and then a max of 2 follow up emails. We see that the spam button is hit way more on follow ups and typically lowers your deliverability quickly after a few follow ups to the same unresponsive prospect. For example, at Mailreef we only send 1 initial email and 1 follow up and cut it at that.
Verify Email Address: You should verify all emails before you send. Do not email Catchalls or Risky emails as they will likely bounce. NeverBounce is a great resource for this. It's worth noting that Apollo.io's emails should still be run through a 3rd party verification tool - there tends to be stale data in their platform.
Types Of Companies To Avoid: Generally speaking, emailing Fortune 500 companies, government offices, banks, finance, accounting, and/or hospitals. This isn't just related to Mailreef, but cold email in general. These types of receiving mailboxes have very strict spam filters and will likely spam report your email faster to blacklists than emailing small and medium sized businesses.
#Google & Outlook Mailbox by Zapmail
1. What is Zapmail InboxInfra?
Zapmail is a trusted Smartlead partner that offers Google and Outlook mailboxes with full admin access at $4/mailbox. These mailboxes are ideal for users needing direct control over their accounts.
2. What’s the pricing structure for Zapmail?
With Zapmail, you can buy domains at $15/year per domain and 1-5 mailboxes per domain at $4/per month per mailbox (google/Outlook) with full admin control over your mailboxes.
3. Are there minimum order requirements?
With Zapmail, the minimum order value is 1 domain and 1 mailbox.
4. How are domains and mailboxes configured?
SmartSenders automates domain registration via Mamecheap API, DNS setup (SPF, DKIM, DMARC), mailbox creation and linking to Smartlead.
5. What DNS records are added for custom tracking?
DNS TYPE: CNAME
HOSTNAME: smart.[yourdomain].com
Example: For domain example.com, use smart.example.com.
6. Can I log into Zapmail mailboxes?
Yes, Zapmail mailboxes (Google and/or Outlook) offer full admin access.
7. What are the warmup recommendations for Zapmail mailboxes?
For Google mailboxes, start with 3-5 emails/domain. Warm up at 25 emails/day with a 60-75% reply rate for 2 weeks. Post-warmup, begin with 5-8 emails/day, scaling to 15-20/day after Week 4.
8. What’s the daily sending limit post-warmup?
Technically, you shouldn’t send more than 200 emails/day. However, it's recommended to stay below 50 emails/day (combined warmup + campaigns) for optimal deliverabilit
9. Can I send more than 20 emails/day?
While possible, exceeding 20/day may harm deliverability. Spread volume across multiple mailboxes/domains.
10. How many mailboxes can I create per domain?
Up to 5 mailboxes per domain for Zapmail (Outlook and/or Google).
11. Can I add more domains later?
Yes. Purchase additional domains via the SmartSenders dashboard.
12. What if I hit a domain/mailbox limit?
Add new domains to distribute sending volume.
13. What if my server IP gets flagged?
Contact Smartlead support. For Zapmail, we may replace the infrastructure.
14. How do I resolve DNS/MX errors?
Reach out to Smartlead chat support or email [email protected].
15. How do I resolve DNS/MX errors?
Reach out to Smartlead chat support or email [email protected].
16. How to maximize deliverability?
Use plain text emails.
Avoid tracking opens/clicks.
Spintax/AI-generated content for variability.
Include unsubscribe links.
Verify emails before sending (e.g., via NeverBounce).
#Google Mailboxes by Hyperinboxes
1. What is Hyperinboxes?
Hyperinboxes provides Google mailboxes without admin access at $2.5/mailbox, designed for cost-effective, high-volume sending.
2. What’s the pricing structure for Hyperinboxes?
With Hyperinboxes, you can buy domains at $15/year per domain and 1-5 mailboxes per domain at $2.5/per month per mailbox (google/Outlook) with no admin access.
3. Are there minimum order requirements?
With Hyperinboxes, you have to buy a minimum of 3 domains and 15 mailboxes (5 mailboxes/domain).
4. Can I purchase Outlook mailboxes with Hyperinboxes?
No. Hyperinboxes only supports Google mailboxes.
5. How are domains and mailboxes configured?
SmartSenders automates domain registration via Mamecheap API, DNS setup (SPF, DKIM, DMARC), mailbox creation and linking to Smartlead.
6. What DNS records are added for custom tracking?
DNS TYPE: CNAME
HOSTNAME: smart.[yourdomain].com
Example: For domain example.com, use smart.example.com.
7. Do you manage DNS records?
Yes. Domains use Cloudflare for DNS propagation.
8. Can I log into Hyperinboxes mailboxes?
No, you don’t get admin access. Hyperinboxes (Google mailboxes) mailboxes are entirely managed by SmartSenders.
9. What happens if I need mailbox credentials for Hyperinboxes?
Hyperinboxes mailboxes cannot be accessed directly. All configurations are handled via Smartlead.
10. What are the warmup recommendations for mailboxes?
For Google mailboxes via Hyperinboxes, warmup settings will be similar to standard Google mailboxes. Start with 5-8 emails/day, ramp up after 4 weeks.
11. What’s the daily sending limit post-warmup?
Technically, you shouldn’t send more than 200 emails/day. However, it's recommended to stay below 50 emails/day (combined warmup + campaigns) for optimal deliverability.
12. Can I send more than 20 emails/day?
While possible, exceeding 20/day may harm deliverability. Spread volume across multiple mailboxes/domains.
13. How many mailboxes can I create per domain?
Up to 5 mailboxes/domain for Hyperinboxes.
14. Can I add more domains later?
Yes. Purchase additional domains via the SmartSenders dashboard.
15. What if I hit a domain/mailbox limit?
Add new domains to distribute sending volume.
16. What if my server IP gets flagged?
Contact Smartlead support. Hyperinboxes users receive isolated domains to minimize risk.
17. How do I resolve DNS/MX errors?
Reach out to Smartlead chat support or email [email protected].
18. How to maximize deliverability?
Use plain text emails.
Avoid tracking opens/clicks.
Spintax/AI-generated content for variability.
Include unsubscribe links.
Verify emails before sending (e.g., via NeverBounce).