Before deleting a mailbox or domain in SmartSenders, it’s important to understand what happens.
In this article, we’ll walk through what happens when you delete each type, and how to undo it if you change your mind.
To delete one or more mailboxes:
1. Go to Email Accounts and select the mailbox(es) you want to delete using the checkboxes on the left.
2. Click Delete Selected in the top-right corner. (check previous screenshot)
3. Review the confirmation screen.
It shows how many domains, campaigns, and leads at risk are affected.
If any of the mailboxes you selected are already in Pending Deletion, they're automatically excluded from this action - a warning tells you how many, and you'll need to Restore them first if you want to change their scheduled removal date.
If your selection spans domains with different billing cycles, you'll also see a “Dates vary” tag, since each domain is removed on its own schedule.
4. Check the confirmation box: “I have reviewed the impact above and want to move all selected mailboxes to the Recycle Bin now.”
5. Confirm to proceed. What happens next depends on whether the mailbox is a SmartSenders account - see below.
1. Deletion Happens at the Domain Level
When you delete a mailbox, the action applies to the entire domain. This means all other mailboxes under the same domain move together - you can't delete just one mailbox on a domain that has others.
2. SmartSenders Mailboxes Move to Pending Deletion First
When you delete a SmartSenders mailbox, a confirmation screen first shows you the impact - how many mailboxes, domains, and campaigns will be affected.
Once you confirm, the mailbox (and its domain) moves to a Pending Deletion state instead of being removed right away. It keeps sending, receiving, and working normally until one day before its billing cycle ends.
You can restore it any time before that cutoff - see How to Restore a Mailbox in Pending Deletion below.
3. Non-SmartSenders Mailboxes Are Deleted Immediately
For mailboxes that aren't SmartSenders accounts, nothing has changed - deletion is still instant and permanent, with no Pending Deletion state and no restore option.
4. No Refunds for Deletion
Once you delete a mailbox, the remaining subscription days will not be refunded, even if there’s still time left in your subscription.
5. Irrecoverable After the Grace Period
A SmartSenders mailbox that isn't restored before its Pending Deletion cutoff (one day before the billing cycle ends), and any non-SmartSenders mailbox as soon as it's deleted, is permanently removed and cannot be recovered.
Make sure you're certain before you delete anything.
This only applies to SmartSenders mailboxes that are still within their Pending Deletion window.
1. Go to Email Accounts and look for mailboxes showing a Restore button in the Action column, along with a Permanently Removed On date.
This is the date the mailbox will be permanently deleted if you don't restore it.
For example:
2. Click Restore on any mailbox you want to keep.
3. Confirm in the “Restore mailboxes?” dialog.
Restore is domain-level, just like deletion: any other mailboxes on the same domain that are also in Pending Deletion will automatically be included and restored together.
4. Once confirmed, the mailboxes return to Active status and billing continues as before — nothing else changes.
Once a mailbox is permanently deleted - immediately for non-SmartSenders mailboxes, or after the Pending Deletion window lapses for SmartSenders mailboxes - here's what you lose:
1. Follow-ups to Leads: Any follow-up emails to leads associated with the mailbox will be lost.
2. Reduced Sending Volume: Campaigns that use the deleted mailbox will have reduced sending volume.
3. No More Replies: You’ll no longer receive any replies sent to the deleted mailbox.
Deleting a mailbox or domain is a big step. For SmartSenders mailboxes, Restore gives you a window to change your mind - but once that window closes, or immediately for non-SmartSenders mailboxes, it's gone for good.
If you're unsure, think about pausing the mailbox or moving your leads to another one.
If you have any questions or need help, reach out to our support team. We're here to assist you!
