Deleting leads in Smartlead helps you free up lead credits, but it’s important to understand how the system calculates and updates your credit usage. When a lead is deleted from a campaign, the associated credit is usually released immediately. However, if that lead still exists in another campaign or workspace, the credit remains in use.
To ensure accurate credit tracking, always verify if the lead exists elsewhere in your account before assuming the credit should be returned.
When you delete a lead email, the lead credits are reduced immediately. However, if the same lead is part of another campaign, the count will not decrease.
Immediate updates: Lead counts usually update instantly.
Rare delays: In some cases, it may take 10–15 minutes to reflect.
Check All Leads: In the All Leads section, see if the deleted lead still exists in another campaign this is often why the count doesn’t reduce.
Check the All Leads section first before contacting support. It can quickly reveal if the lead is still active elsewhere in your account.
Q: Why didn't my lead credit decrease after deleting a lead?
A: If the same lead exists in another campaign or list, the system retains the credit. Delete the lead from all campaigns or the All Leads section to free it.
Q: How long does it take for credits to update after deletion?
A: In most cases, credits update instantly. In rare cases, it may take 10–15 minutes due to syncing delays.
Q: Where can I check if a lead exists in other campaigns?
A: Go to the All Leads section. Use the search function to find the email and check its associations.
Q: Can Smartlead support help if the count doesn’t update?
A: Yes! If your credit count still hasn’t adjusted after deleting the lead from all campaigns, contact Support, and we’ll resync your data from the backend.
Q: Does deleting a lead from one workspace delete it across all workspaces?
A: No. Workspaces are isolated. You’ll need to delete the lead separately in each workspace to fully free the credit.
If the count still hasn’t updated after checking, please contact Support. We can resync your data from the backend to ensure your lead credit count is accurate.
We're happy to help anytime!
