--- title: "How to Purchase Fresh Mailboxes in SmartSenders (New UI Version)" description: "Learn how you can buy deliverability-optimized fresh mailboxes via SmartSenders in a few simple steps." url: https://helpcenter.smartlead.ai/en/articles/444-how-to-purchase-fresh-mailboxes-in-smartsenders-new-ui-version collection: "SmartSenders" updated: 2026-11-02 language: en --- # How to Purchase Fresh Mailboxes in SmartSenders (New UI Version) Learn how you can buy deliverability-optimized fresh mailboxes via SmartSenders in a few simple steps. This guide walks you through the **new SmartSenders purchase flow** inside Smartlead, so you can quickly buy and activate fresh mailboxes without confusion. The updated flow is designed to: - Make mailbox selection clearer - Show transparent pricing before checkout - Reduce configuration errors ## How To Add Fresh Domain and Mailboxes via SmartSenders? ### **Step 1: Navigate to Email Accounts** 1. From the left sidebar, click **_Sender Accounts_** _»_ **_Email Accounts_**_._ ![](https://staticfiles.gleap.io/ghelparticle/Dv2apqWcZN361UX9QTH9cm9MdYv2pluBF3SC2mY8ALwEwTjHlmZahJVP4djiLc5p1V06g7nGiki.png) In the top-right corner, click **Purchase**. This opens the mailbox purchase modal. ![](https://staticfiles.gleap.io/ghelparticle/4anoXgbOna7wxT8qWby4qIBYfjAwew4JxoytxYJ0WSLz8TKQiOHrO7mzvEtyfQk1kyiiBmwWDX9.png) ### **Step 2: Choose Mailbox Type** You'll see two options: - **Pre-Warmed Mailboxes** - **Fresh Mailboxes** Click **Get Fresh Mailboxes**. Fresh mailboxes allow you to: - Start with brand-new inboxes - Control the sending strategy - Warm them gradually for long-term deliverability ![](https://staticfiles.gleap.io/ghelparticle/lFLFNJmxRYa7AuLoGsgoy3CdZsEg56tcHTfZTYKAQbWmha3c5C9raOJwy5R2Sq7hLCDi66BtSjR.png) If you're looking to buy pre-warmed mailboxes, here's a [guide](https://helpcenter.smartlead.ai/en/articles/429-pre-warmed-mailboxes-by-smartlead.md) to help you get started. Once you click on Fresh Mailboxes, you’ll get two options: ![](https://staticfiles.gleap.io/ghelparticle/Y93DOutYoYOAQKZ98P6b0kh3QDOBg2ZOqouycp6KqeMB4Gy1ZnT5r5ipGuRx5spMXd0oxkODd6X.png) - Either add mailboxes to an existing domain (if you pick this, check out the **“**[**How to add mailboxes to an existing domain**](https://helpcenter.smartlead.ai/en/articles/460-how-to-add-mailboxes-to-a-domain-you-already-own.md)**”**) - Or, buy new domains and mailboxes (for this, continue to step 3 below) ### **Step 3: Configure Your Setup** **3.1 Select Mailbox Count** Choose how many mailboxes you want to purchase: - 10 - 20 - 50 - 100 - Custom You can also expand **Mailbox-to-Domain Ratio** if needed. ![](https://staticfiles.gleap.io/ghelparticle/muKLBVFDkFFox9h6GtypHQsb8jFS5YLD86MaMa9h4XCWjN5oklLPLGwkpqPNEJ6Pq53PrnG8g5a.png) **3.2 Choose Your Email Service Provider (ESP)** Select your preferred provider: - **Google** - **Outlook** - **SMTP** You can click **View Vendors** under each option to see available providers (see above screenshot). Once selected, click **Continue**. Note - If vendor selection was not done, it will pick the default vendor ### **Step 4: Set Up Your Domains** Enter your base domain name. SmartSenders will automatically generate domain variations for you. Example: If you enter acme, the system generates variations like: - boostacme.com - acmeprime.com - acmecrown.com **What to do here:** - Select the domains you want. The page shows how many you need based on your mailbox count and ratio (e.g., “You need 2 domains”). - Use **Find More** if you'd like additional variations. - Review pricing at the bottom. **Domain Pricing** - Domains are billed yearly. - Example: 5 domains × $13/year = $65/year. Click **Continue**. ![](https://staticfiles.gleap.io/ghelparticle/Zla3xQckcIuNUuj7ieG0LQ9Nng8CFRcoE6aF0qFDta7txqTzwtHT1PmkjE2Ikpc5t9j3mrPfOXF.jpg) ### **Step 5: Create Mailbox Personas** Now define the sender identities your recipients will see. For each persona, enter: - **First Name** - **Last Name** - Apply Persona To (All Domains or specific domain) - **Profile Photo** — uploading a photo is required for each persona. You can: - Add multiple personas - Apply different personas to different domains - Click **Add Another Persona** to create more Once done, click **Review Order**. ![](https://staticfiles.gleap.io/ghelparticle/JCeY9tAjtcjIuD77bEOjzKCJkgveG2U5JqeeUkQiDV8ZfyN9tE0Lt56Y53W2fbqZJQXJuSv6d3P.jpg) ### **Step 6: Review Order** You'll now see: **Mailbox Details** - Forwarding domain **Generated Mailboxes** - Profile image - Name - Provider - Email address - Assigned domain You can delete individual mailboxes if needed. **Cost Summary** Breakdown includes: - **Domains (Billed Yearly)** - **Mailboxes (Billed Monthly)** ![](https://staticfiles.gleap.io/ghelparticle/I1Ir3tkOSi2Gj0o9O7VoMQkRzZCFKjfmIHjKNYwlF9h6HK3j0pqZ9voBID1AME8Dxkh5WfEkQ6b.png) ### **Step 7: Make Payment** On the payment screen, review: - Number of domains - Number of mailboxes - Total price - Price breakdown Important notes: - You can check your mailbox password by navigating to Email Accounts > Select Email Account > General Tab > Personal Details. - To log in to your mailbox, you can find the authentication token on the email accounts listing page. - Mailboxes are billed monthly — we’ll charge you each month you keep them. Mailboxes remain active for the period of maximum 12 months. Mailboxes expire at the end of month 12. If you delete a mailbox mid-month, you’ll be billed through that month with no proration, and there’ll be no charge from the following month onwards. - Domains are a one-time yearly payment and run for a fixed 1-year term from the date of purchase — there’s no renewal. At the end of 1 year, the domain and all its mailboxes will expire. Don’t worry though — you’ll see an upcoming-expiry notice on your Email Accounts page well before it happens, so you have time to plan. You can purchase fresh domains and mailboxes, or use the in-product Replace flow to get new mailboxes with similar-looking domains. - Domain fees are non-refundable. - You can now add more mailboxes to a domain you already own — see “Can I add more mailboxes to a domain I already own?” in the FAQs below. - Mailboxes are delivered within **24–48 hours**. Click **Make Secure Payment** to complete your purchase. ![](https://staticfiles.gleap.io/ghelparticle/PpUuCfyJ9yvC2KfgP3ibSI5NadroXTFwA2Atp1ZnqUUDFDbM3PYSBS3XA9Z6T1ZT8BuNNFmEShN.png) ## **Card Verification (3D Secure)** For added security, some card payments during checkout may require 3D Secure (3DS) verification — a quick confirmation step from your bank before the payment goes through. This is a standard security check and does not change your order. Learn more in our [3D Secure article](https://helpcenter.smartlead.ai/en/articles/456-what-is-3d-secure-and-why-it-matters-for-your-payments.md). ### **After Purchase** Once payment is successful: - Domains are registered. - Mailboxes are provisioned. - You can track your orders under **Email Accounts** >> **SmartSender Orders** ![](https://staticfiles.gleap.io/ghelparticle/MiVdHpfTi0j6VXTfwQbssk64859rUNMLycHeE1oepTTOgBJdDxPjbiTVOrdvKcM23IHi7hzlQGH.png) Remember to start warmup before launching campaigns. ## SmartSenders - FAQs ### 1\. How many mailboxes should I buy? It depends on your campaign volume. - 10–20 → smaller setups - 50+ → scaling or multiple campaigns You can also choose **Custom** and enter any number (minimum 1). For proper rotation, 5+ mailboxes is recommended. ### 2\. What is the mailbox-to-domain ratio? It controls how many mailboxes are assigned per domain. Example: 5:1 → 20 mailboxes = 4 domains Spreading mailboxes across domains protects sender reputation. ### 3\. Should I change the default 5:1 ratio? Most users should keep it. Lower ratios (3:1 or 2:1) improve deliverability but increase domain costs. ### 4\. What if my mailbox count doesn’t divide evenly? The system automatically rounds up and shows the exact distribution before you proceed. ### 5\. What is an ESP and which one should I choose? ESP = Email Service Provider. - **Google (Gmail)** → widely trusted - **Outlook** → strong for enterprise - **SMTP** → flexible, advanced setups If unsure, choose Google or Outlook. ### 6\. What does “Recommended this week” mean? It reflects the currently top-ranked vendor for that provider based on performance. Rankings are reviewed regularly. ### 7\. Do I need to bring my own domains? No. SmartSenders registers and sets up new domains for you during purchase. ### 8\. Why are domains auto-selected? Based on your mailbox count and ratio, the system selects the correct number automatically. You can swap or deselect them before proceeding. ### 9\. What is a forwarding domain? It’s where recipients land when they click links in your emails (usually your main website). It is different from your sending domains. ### 10\. What is a mailbox persona? A persona is the sender identity (first name, last name, and a required profile photo). You can assign different personas to different domains. ### 11\. Can I delete mailboxes before purchasing? Yes. On the **Review** step, you can remove individual mailboxes. Each domain must retain at least one mailbox. ### 12\. How am I billed? - Mailboxes → monthly - Domains → annually Your first payment includes 1 month of mailboxes + 1 year of domains. ### 13\. How long does provisioning take? Provisioning starts immediately after payment and typically takes **24–48 hours**. You can track status in **SmartSenders Orders**. ### 14\. Can I add more mailboxes to a domain I already own? Yes. You can now purchase additional mailboxes on a domain you already own directly from Email Accounts — there’s no need to buy a new domain. Open the domain, choose the option to add more mailboxes, and complete payment the same way as a new order.