---
title: "How to Create a Voicemail in SmartDialer"
description: "Record or upload pre-recorded voicemails and drop them during a live call in SmartDialer"
url: https://helpcenter.smartlead.ai/en/articles/462-how-to-create-a-voicemail-in-smartdialer
collection: "SmartDialer"
updated: 2026-09-29
language: en
---

# How to Create a Voicemail in SmartDialer

Record or upload pre-recorded voicemails and drop them during a live call in SmartDialer

Voicemail Drop lets you leave a pre-recorded voicemail on a call instead of waiting through an unanswered ring or repeating the same message live every time. You can record or upload a voicemail once, then drop it into any call from the dialer panel.

This guide covers:

1.  Creating a voicemail
    
2.  Managing saved voicemails
    
3.  Dropping a voicemail during a call
    

## 1\. Creating a Voicemail

Go to the **SmartDialer** section in the left sidebar (**Engage** tab > **Calls**),

![](https://staticfiles.gleap.io/ghelparticle/yazm7ZCgapjL4QaybUxLEZz6MSwaHNL0L3Xq3MsLhxyapF1fiH82Kyb4aL8Dcdrnx36JXnz2yxK.png)

then click the **Settings** tab.

Under **Voicemail Drop**, click **Create New Voicemail** (top right).

![](https://staticfiles.gleap.io/ghelparticle/TgWleQUJVtXyzEMII36YmihLnJRtFI3yTEyRDJgkpHHSd3l8JtrrGB8iMDSfHxLndZKf5ht2MVn.png)

In the **Create new voicemail** modal:

![](https://staticfiles.gleap.io/ghelparticle/UUnZoEfGqQEY0WkZiFcQKG3Ts2RnFVHApCTKbF0gAfNMWUH8cYX94QMnaOXcXI8mffbMq7YYUuu.png)

-   Enter a **Voicemail name** (required)
    
-   Choose **Select type**: **Record** or **Upload file**
    
-   If recording, click **Start Recording**. You can record up to 2 minutes, after which recording stops automatically.
    
-   If uploading, use **Upload file** to add an existing audio file
    
-   Optionally check **Set this voicemail as default**
    

Click **Save**.

> Ensure compliance with local laws when using Voicemail Drop. This includes getting the recipient's consent before dropping a voicemail.

## 2\. Managing Saved Voicemails

Every voicemail you create appears under the **Settings** tab, showing its name, creation date, and length (e.g. "Voicemail 1 - Created 9th September 2026 - 00:14").

From this list you can:

-   Click the play control to preview a voicemail
    
-   Click the **pencil icon** to edit a voicemail
    
-   Click the **trash icon** to delete a voicemail
    

## 3\. Dropping a Voicemail During a Call

While a call is active, the dialer panel shows **Context**, **Voicemail Drop**, and **End Call**.

Click **Voicemail Drop** to open the **Select voicemail** panel:

-   Choose which saved voicemail to drop from the dropdown (e.g. "Voicemail 1")
    
-   Click **Drop Voicemail & Hang up** to play the voicemail and end the call
    

This is especially useful for calls that go unanswered. Instead of hanging up with no message left, you can drop a consistent, pre-recorded voicemail and move to the next call.

For the full call flow (placing a call, recording, logging call details, transcripts), see: [_How to Call a Lead from Master Inbox_](https://helpcenter.smartlead.ai/en/articles/443-smartdialer-walkthrough-making-your-first-call.md).