---
title: "SmartDialer Analytics: Understanding Your Calls' Performance"
description: "See how your calling program is performing, from connect rates to credit usage, inside the SmartDialer Analytics tab."
url: https://helpcenter.smartlead.ai/en/articles/463-smartdialer-analytics-understanding-your-calls-performance
collection: "SmartDialer"
updated: 2026-10-28
language: en
---

# SmartDialer Analytics: Understanding Your Calls' Performance

See how your calling program is performing, from connect rates to credit usage, inside the SmartDialer Analytics tab.

The **Analytics** tab in SmartDialer shows how your calling program is performing: how many calls you're making, how many connect, and how your dialer credits are being used.

Go to the **SmartDialer** section in the left sidebar (**Engage** tab > **Calls**), then click the **Analytics** tab.

At the top, filter what you're viewing by:

-   **Date range** (e.g. Last 30 days)
    
-   **Number** (e.g. All numbers, or a specific number your workspace owns)
    

This guide covers:

1.  Summary stat cards
    
2.  Total calls chart
    
3.  Calls by Disposition status and Calls by Tags
    
4.  Available credits and Dialer Credit Utilization
    

## 1\. Summary Stat Cards

![](https://staticfiles.gleap.io/ghelparticle/KvlsMPJiEGAI7JTMJbPVwAKWQsOwnMQmaRQ3xUGpafhmMb5l6jEwUVdhGWJlbKxqQYfXTDlucLg.png)

Four cards at the top summarize your selected date range, each with a trend sparkline:

-   **Calls attempted** - total calls placed
    
-   **Calls connected** - calls that reached the other party
    
-   **Avg call duration** - average length of connected calls
    
-   **Connected rate** - the percentage of attempted calls that connected
    

## 2\. Total Calls Chart

The **Total calls** chart plots **Attempted** calls against **Connected** calls over time.

Use the **Day** / **Week** toggle above the chart to switch the time granularity.

## 3\. Calls by Disposition Status and Calls by Tags

![](https://staticfiles.gleap.io/ghelparticle/L6LntOo6rJV60j32G0ajBJK4qg6aLHouPpbEYOajGy2bimyhRqdVNjplsjVOTVMof4ljKV12gHk.png)

-   **Calls by Disposition status** - a bar chart showing your logged calls grouped by purpose (e.g. Prospecting, Qualification, Close Deal, Qualify lead, Support, Others)
    
-   **Calls by Tags** - a donut chart showing your logged calls grouped by the tags you've applied, with a legend listing each tag and its count
    

Purpose and tags come from what you log after each call. See: [_How to Call a Lead from Master Inbox_](https://helpcenter.smartlead.ai/en/articles/443-smartdialer-walkthrough-making-your-first-call.md) (Section 4: After the Call Ends) for how to log them.

## 4\. Available Credits and Dialer Credit Utilization

-   **Available credits** shows your current dialer credit balance, with a **Buy more credits** button to top up
    
-   **Dialer Credit Utilization** is a chart showing how your credits have been spent over time, with the same **Day** / **Week** toggle as the Total calls chart
    

For the full walkthrough of the rest of the SmartDialer section (Call in Queue, Call Logs, Your Numbers, Settings), see: [_Exploring SmartDialer: Call Queue, Logs & Numbers_](https://helpcenter.smartlead.ai/en/articles/453-exploring-smartdialer-call-queue-logs-and-numbers.md).