---
title: "How to move a mailbox to another Smartlead account"
description: "Move a mailbox to another Smartlead account by deleting it in the current account and adding it in the new one. Steps and common errors."
url: https://helpcenter.smartlead.ai/en/articles/486-how-to-move-a-mailbox-to-another-smartlead-account
collection: "SmartSenders"
updated: 2026-11-10
language: en
---

# How to move a mailbox to another Smartlead account

Move a mailbox to another Smartlead account by deleting it in the current account and adding it in the new one. Steps and common errors.

Each mailbox can be connected to only one Smartlead account at a time. To move a mailbox to another account, delete it from the current account first, then add it to the new one. This guide covers mailboxes. It does not cover campaigns.

## Before you start

You need access to both accounts. You also need the sign-in for the mailbox: a Google or Microsoft sign-in, or its SMTP and IMAP details.

## Step 1: Delete the mailbox from the current account

1.  Log in to the Smartlead account that holds the mailbox.
    
2.  Open the Email Accounts page.
    
3.  Find the mailbox in the list.
    
4.  Open the delete action for that mailbox.
    
5.  If the dialog asks for a reason or a confirmation text, fill it in.
    
6.  Confirm the deletion.
    

You will see the mailbox removed from the Email Accounts list.

## Step 2: Add the mailbox to the new account

1.  Log in to the account you are moving the mailbox to.
    
2.  Start a new connection with **Add Email Account**.
    
3.  Choose the provider the mailbox uses: Google, Microsoft, or SMTP.
    
4.  Connect the mailbox using the same email address as before.
    

You will see the mailbox listed on the Email Accounts page of the new account.

## Good to know

-   Deleting a mailbox removes it from all of its campaigns at once. Its leads are released, so the campaign's other mailboxes can pick them up.
    
-   Deleted mailboxes are removed permanently later, on a schedule.
    
-   Re-associating only works when you re-add the exact same address. It does not work for mailboxes that Auto-Rotate replaced.
    
-   To re-link leads after you re-add a mailbox to the same account, open the campaign and click **Email Accounts**. Then open the **Reassociate** tab and click **Re-associate Account** on the mailbox's row.
    
-   SmartSender mailboxes cannot be moved to another Smartlead account.
    

## If something goes wrong

**Adding the mailbox shows "Email account - name@yourdomain.com is already associated to another user."** Cause: the same address is still connected to another Smartlead account. Fix: log in to that account, delete the mailbox there (Step 1), then add it again in the new account (Step 2). If you no longer have access to that account, contact support.

Still stuck? Contact support from the chat in your Smartlead dashboard.

## Related articles

-   [How to Create and Add Tags to Your Email Campaigns and Accounts](https://helpcenter.smartlead.ai/en/articles/120.md)
    
-   [How Can I Do an Account Health Check: Checklist](https://helpcenter.smartlead.ai/en/articles/415.md)