If you are experiencing issues with configuring your Zoho email, here are some common reasons and solutions:
Two-Factor Authentication (2FA) Enabled
If you have enabled Two-Factor Authentication (2FA) for your Zoho account, you will need to generate an Application Specific Password to use with your IMAP client in order to send/receive emails. The Application Specific Password is a one-time task and does not expire.
To generate an Application Specific Password, follow these steps:
Go to https://www.zoho.com/mail/help/adminconsole/two-factor-authentication.html
Generate the Application Specific Password
Provide the generated password in your IMAP client
If you find this process cumbersome, you can disable 2FA by logging in to https://accounts.zoho.com, clicking on Two Factor Authentication, selecting Disable TFA, and providing your account password.
Incorrect IMAP Host URL or SMTP Host URL
Double-check your IMAP and SMTP Host URLs, as they may not be the default values of imap.zoho.com or smtp.zoho.com. They may vary based on your region, for example, imappro.zoho.com.au for Australia.
Ensure that you are using the correct Host URLs for your Zoho email configuration.
Username and From Email Mismatch
Make sure that your username and From Email fields are the same. Do not use your first name as the username. The username should be the same email address as the one specified in the From Email field.
By addressing these common issues, you can troubleshoot and resolve Zoho email configuration problems. If you continue to experience issues, please refer to the Zoho support documentation or contact their customer support for further assistance.