Smartlead is a powerful lead generation and email outreach tool that allows you to automate and manage your campaigns. However, there may be instances where your campaigns get paused unexpectedly. Here are some common reasons why campaigns can get paused in Smartlead:
Auto bounce limit is reached: Smartlead offers a feature called High Bounce Rate Auto Protection to safeguard your email deliverability. If enabled, this feature automatically pauses your email campaign when it reaches a predefined bounce rate. For example, if you have defined the threshold to be 5%, Smartlead’s auto-protection feature will pause the campaign when the bounce rate hits 5%, allowing you to investigate and resolve any issues before continuing. Learn more.
Running out of emails for your account: Smartlead operates based on the number of emails you have available in your account. If you have exhausted your allocated email quota or credits, your campaigns may get paused. To resolve this, you may need to upgrade your plan or purchase additional email credits.
Connectivity issues with connected mailbox: If you have connected only one mailbox to your campaign, and that mailbox is experiencing connectivity issues or errors, it may result in your campaign getting paused. To resolve this, you may need to check the mailbox settings, credentials, or resolve any technical issues with the mailbox provider.
Exhausting all leads in the campaign: If you have added a limited number of leads to your campaign, and all of them have been processed or marked as "completed," your campaign may get paused. To resolve this, you can either add more leads to the campaign or mark additional leads as "active" to continue the campaign.
Billing issues: If there are issues with your billing, such as a failed payment or expired credit card, your campaigns may get paused. To resolve this, you may need to update your billing information, ensure sufficient funds in your account, or resolve any billing-related issues with Smartlead support.
It's important to regularly monitor the status of your campaigns in Smartlead and ensure that you have sufficient email credits, active mailboxes, and available leads to avoid unexpected pausing of your campaigns. If you encounter any issues or have further questions, you can refer to the Smartlead documentation or contact the Smartlead support team for assistance.
