---
title: "Replies by leads not reflected in Master Inbox"
description: "Troubleshoot lead reply issues in the Master Inbox. Ensure all lead responses are accurately reflected for seamless communication."
url: https://helpcenter.smartlead.ai/en/articles/83-replies-by-leads-not-reflected-in-master-inbox
collection: "Unified Master Inbox"
updated: 2026-11-03
language: en
---

# Replies by leads not reflected in Master Inbox

Troubleshoot lead reply issues in the Master Inbox. Ensure all lead responses are accurately reflected for seamless communication.

-   There’s a 30 - 60 minute time gap from the reply being received to it showing up in the master inbox.
    
-   This time gap is maintained to ensure clean connectivity amongst your email accounts. Short and repetitive access may flag your account for automation.
    
-   Most emailing tools don't provide webhooks for replies, e.g. (Outlook, Gmail, and Zoho), and as a result, we need to maintain sustained access to ensure we can capture replies.
    
-   With that said, there will not be a moment where a "follow-up" is sent without looking for a reply because right before a follow-up email is sent to a lead, our engine ensures there are no replies that were received in the "30-60" minute interval.  
      
    So your automation is always safe and top-class.