Overview
Smartlead uses two key credit types, lead credits and email credits, to help users monitor and control their campaign resources effectively. Lead credits represent the unique contacts uploaded, while email credits track the actual emails sent, including follow-ups and replies. Lead credits are fixed based on your subscription plan and only free up when leads are deleted, whereas email credits reset monthly. Efficient credit management ensures uninterrupted campaigns and optimal usage of your subscription. Leveraging deletion of old leads or upgrading your plan are quick ways to stay within quota and maintain campaign momentum.
Effectively manage lead credits and email credits in Smartlead
Smartlead uses lead credits and email credits to track how many contacts and emails you use for your campaigns.
Here’s how to keep it simple and effective:
What Are Lead Credits and Email Credits?
Lead credits = The number of unique email contacts you upload. One contact = one credit, even if used in many campaigns.
Email credits = The total number of emails you send. Each email sent counts as one credit even if it is a follow up or reply.
How Do Credits Work?
Lead credits are fixed by your plan; they don’t reset each month.
Email credits do reset each month with your subscription.
If you delete leads from ended or unused campaigns, those credits become available again to accommodate more leads.
Quick Tips to Stay Within Your Quota
Delete old campaigns leads by going to Campaign> Lead list> Delete all leads free up lead credits or upgrade your plan anytime if you regularly hit your limit—it’s fast and convenient.
Check the profile dashboard or Settings> Subscription to see your current usage anytime.
FAQs
Q: What is the difference between lead credits and email credits?
A: Lead credits count the unique email contacts you upload to Smartlead. Email credits count each email you send through the platform, no matter how many leads or campaigns are involved.
Q: Do lead credits and email credits reset every month?
A: Email credits reset monthly with your billing cycle. Lead credits do not reset; they stay fixed based on your subscription plan until you delete leads or upgrade.
Q: What happens if I run out of lead or email credits?
A: When email credits run out, new emails won't send until your next monthly reset or you upgrade your plan. If lead credits run out, you can delete old or unused leads or upgrade your plan.
Q: How can I free up lead credits?
A: You free up lead credits by deleting finished campaigns or removing unused leads, allowing those credits to be reused for new contacts.
Need Help?
If you have questions or need assistance managing your credits, please contact our support team.