When an email account is disconnected from a campaign, all communications associated with that mailbox will be halted. This means:
Scheduled emails for leads linked to the disconnected mailbox will not be sent.
Reply to the leads will not be sent.
Smartlead’s system proactively detects when mailboxes disconnect from campaigns and provides tools to quickly reassign leads to maintain seamless outreach. Promptly addressing disconnections by reallocating leads minimizes campaign disruption and ensures consistent email delivery. AI-driven monitoring coupled with user action guarantees that your email campaigns stay on track even if individual mailboxes experience issues.
This article explains how to identify disconnected mailboxes, re-allocate leads to active mailboxes, and best practices to prevent such issues.
Campaigns will provide clear indicators for any disconnected mailboxes:
A banner notification will appear within the campaign interface alerting you to the disconnected mailbox.
To resume communication and ensure your campaign continues smoothly, follow these steps:
Navigate to the Campaign where the disconnected mailbox is linked.
Click on Re-allocate Mailboxes.
The system will automatically reassign all leads associated with disconnected mailboxes to active mailboxes within the same campaign.
Important: You must have active mailboxes already added to the campaign for reallocation to work.
Regularly Monitor Mailbox Status: Check your campaign dashboard for any disconnection alerts.
Keep Email Account Credentials Updated: Password changes or security settings can cause disconnections.
Ensure Stable Email Provider Connection: Maintain proper IMAP/SMTP settings and avoid frequent connection interruptions.
Add Multiple Active Mailboxes: Having backups in your campaign ensures automatic lead reallocation without delays.
Reauthorize Mailboxes Promptly: When notified of disconnections, quickly reconnect the mailbox to avoid campaign pauses.
Q: How do I know if a mailbox is disconnected?
A: You will see a clear banner notification within your campaign dashboard indicating the disconnection.
Q: Can I send emails if a mailbox is disconnected?
A: No. Emails linked to a disconnected mailbox will not send until the mailbox is reconnected or leads are reallocated.
Q: What happens if I don’t have any active mailboxes in the campaign?
A: Lead reallocation won’t work. You must add and activate at least one mailbox to resume sending.
Q: How do I reconnect a mailbox?
A: Go to Settings > Email Accounts, find the disconnected mailbox, and follow prompts to reauthorize access.
Q: Will reallocation affect campaign performance?
A: Reallocation helps avoid downtime by moving leads to active mailboxes, ensuring campaign continuity.
If you continue to experience disconnection errors after trying these steps, or if you encounter issues reconnecting mailboxes or reallocating leads, please contact our support team for assistance. We’re here to help ensure your campaigns run smoothly.
